Login Register
Hotline: 02-626-5999

Call Center Manager / exp.3y/ Bangna-Trad km.3/ 50K (N) 21 views1 application

Job Description

  1. Leading call center representatives as they provide support for customers.
  2. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
  3. Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  4. Assisting other management team members in identifying trends and establishing call center goals.
  5. Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  6. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Job Requirements

  1. Taking on other tasks or projects to support employees, other managers, and call center operations.
  2. Previous experience in a customer support role at least 3 years.
  3. Strong phone and verbal communication skills along with active listening.
  4. Familiarity with CRM systems and practices.
  5. Good command in English (both written and spoken).
  6. Customer focus and adaptability to different personality types.
  7. Ability to multi-task, set priorities and manage time effectively.

How To Apply

  • Submit to email: infojob@fdirecruit.co.th
  • Click ‘apply button’ at the end of Job position detail.

More Information

Only candidates can apply for this job.
Share this job
Email Me Jobs Like These
Showing 1–0 of 0 jobs

Search Job

Job Location

FDI Recruitment (Thailand) Company Limited is licensed by the Department of Employment. Ministry of Labour To be a business operator Recruitment for job seekers in the country By obtaining a domestic employment license (Jor. 3 form) No. Nor. 1261/2554

Contact FDI Recruitment

Address: 246 Times Square Building, Room No. 16-03,04, Floor 16, Sukhumvit Road, Khlong Toei Sub-district, Khlong Toei District
Bangkok 10110

Phone: +66 (0) 2626-5999
Fax: +66 (0) 2626-5907

Email: infojob@fdirecruit.co.th