ตำแหน่งงาน

ชนิดงาน : คอมพิวเตอร์ / ไอที / โปรแกรมเมอร์

• Lead, coach, and develop two team members to ensure assigned tasks are completed accurately and on time.
• Review and quality-check monthly reports, meeting reports/minutes, and preventive maintenance reports for accuracy, completeness, SLA/KPI performance, and compliance with customer requirements.
• Lead assigned customer meetings, present service performance results, prepare meeting minutes, and follow up on action items through to completion.
• Coordinate vendor-performed preventive maintenance activities and review execution evidence, findings, and final PM reports before submission to customers.
• Apply Service Quality Management and Kaizen principles to improve reporting quality, meeting processes, and preventive maintenance activities.
• Coordinate with customers, vendors, and internal teams to ensure assigned service deliverables are completed within the agreed scope and timeline.
• Identify technical issues reported by System/Network teams that may affect the assigned scope and escalate them to the Group Leader for corrective action and improvement.
• Apply root-cause analysis, action tracking, prioritization, and escalation procedures to address service quality issues within the assigned responsibilities.

• Bachelor’s or Master’s degree in Computer Engineering, Computer Science, Information Technology, or a related field.
• 3–5 years of experience in Technical Support, Managed Services, or a System Integration (SI) environment.
• Sufficient IT knowledge to oversee service operations, review technical findings, and assess their impact on assigned service deliverables.
• Experience preparing or reviewing monthly reports, meeting reports/minutes, and supporting customer service meetings.
• Experience coordinating vendor-performed preventive maintenance and reviewing execution evidence, findings, and final PM reports.
• Experience leading staff or coordinating teams within an assigned scope; at least one year as a Team Leader, Supervisor, or Project Coordinator is preferred.
• Ability to review service reports for accuracy, completeness, SLA/KPI results, and compliance with customer requirements.
• Fluent in written and spoken English.
• Strong understanding of service quality, root-cause analysis, continuous improvement, Kaizen, action tracking, prioritization, and escalation.
• ITIL Foundation certification or higher is an advantage.

• Transportation allowance: THB 1,200 per month.
• Provident fund.
• Training and professional development.
• Health insurance, including spouse and children for permanent employees.
• Dental treatment allowance: THB 3,000 per year, in addition to Social Security Fund benefits.
• Accident insurance.
• Cafeteria allowance: THB 5,000 per year.
• Performance-based bonuses in June and December, subject to company performance and profitability.
• Marriage, funeral, and newborn welfare benefits.
• Upcountry customer-site allowance: THB 125 per day.
• Annual health check-up.
• Hybrid working arrangement with work from home 2 days per week.