ตำแหน่งงาน
ชนิดงาน : Service Manager
● To manage and operate the Service Department.
● To ensure that quality service at a reasonable cost is offered to customers while maintaining a profitable operation.
● Establish financial and operational objectives, and prepare monthly forecasts.
● Control the performance quality of the department. (Daily operating control, efficiency and productivity control, warranty report, telephone survey)
● Establish job descriptions and keep up to date.
● Select and train key personnel.
● Evaluate the performance of employees, based on job descriptions and departmental objectives.
● Outline training programs for the Service Department and coordinate dealership technical training, such as product knowledge courses for the Sales Department.
● Handle difficult customer complaints.
● Determine the need for new tools and equipment and arrange the purchase of such materials.
● Cooperate with the Distributor Service Manager to follow Hyundai service policies.
● Disseminate technical information referring to Technical Service Bulletins from Hyundai.
● Attend training that the distributor provides for Service Managers, such as Service Academy or New Model Service Training.
- Good customer relations ability
- Personnel management ability
- Ability to plan and control
- Product knowledge
- Administrative skills
- Merchandising and promotion expertise
- Bachelor’s Degree or equivalent experience
- Master’s Degree is preferred.
- Supervise and manage department.
-ตามตกลง